Frequently Asked Questions
Everything you need to know about bringing Ome into your home.
What is the typical shipping timeframe for furniture?
Most of our handcrafted pieces ship within 5-7 business days. Larger furniture items may take 2-3 weeks for delivery via our specialized white-glove service to ensure they arrive in perfect condition.
Do you offer a warranty on Ome products?
Yes, we provide a 1-year limited warranty on all furniture and decor items covering manufacturing defects in materials and workmanship.
What is your return policy for home decor?
We want you to love your space. If you are not completely satisfied, you can return most items within 30 days of delivery for a full refund, provided they are in original condition.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your Ome account to view real-time updates on your delivery.
Are your materials sustainably sourced?
Sustainability is at the heart of Ome. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working hard to expand our delivery services to more countries in the near future.